Shipping policy

1. Overview

At IRLENDMY LTD, we want to ensure your child’s new ride-on car arrives safely and on time. We deliver to all of Mainland UK. Please review our shipping options, timeframes, and terms below.

2. Delivery Options & Pricing

We offer two reliable shipping methods to suit your schedule:

• Standard Delivery

• Timeframe: 3–5 working days (for orders placed before 2:00 PM).

• Cost:

• Orders under £300: £14.99

• Orders £300 and over: FREE

• Details: Ideal for planning ahead. Your order will be safely delivered right to your doorstep in its secure factory packaging.

• Express / Next Working Day Delivery

• Timeframe: Next working day (for orders placed Monday through Thursday before 1:00 PM).

• Cost: £29.99 (flat rate regardless of order value).

• Details: Perfect for birthdays and urgent gifts.

• Note on weekends: Orders placed after 1:00 PM on Friday, over the weekend, or on public holidays will be dispatched on the next working day (Monday) and delivered on Tuesday.

3. Order Processing & Dispatch

• Cut-off Time: Orders placed after the daily cut-off times (2:00 PM for Standard, 1:00 PM for Express) will be processed on the following working day.

• Working Days: Monday to Friday, excluding Bank Holidays and public holidays in the UK.

• Tracking: Once your order has been dispatched, you will receive a confirmation email containing your tracking link so you can monitor your delivery in real-time.

4. Delivery Requirements & Acceptance

• Signature Required: All deliveries require a signature upon receipt. Please ensure someone is available at the shipping address to sign for the package.

• Inspection Upon Delivery: Upon receipt, please inspect the box and packaging for any signs of external damage. If the box appears heavily damaged, please note this with the courier upon signing or contact our customer support team within 48 hours.

5. Missed Deliveries & Incorrect Addresses

• Failed Deliveries: If the courier is unable to deliver your package due to no one being home, they will leave a card with instructions on how to arrange a re-delivery or collect the package from a local depot.

• Incorrect Address: Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays or lost packages resulting from incorrect or incomplete address information provided by the customer. If a package is returned to us due to an incorrect address, re-delivery charges may apply.

6. Contact Us

If you have any questions regarding your delivery or require special shipping arrangements, please contact our support team at scasey@irlendmyltd.com or call our customer service line.